Shipping policy
SHIPPING POLICY
Last updated: September 3, 2026
Holoframe™ is a brand operated by Spark Stack Inc. (“Spark Stack,” “Holoframe,” “we,” “us,” or “our”).
This Shipping Policy applies to purchases made through Theholoframe.com. All Holoframe™ orders are sold and fulfilled by or on behalf of Spark Stack Inc.
Thank you for your order. Because each Holoframe™ is personalized and made specifically for you, your order requires a short production period before shipment.
ORDER PROCESSING & PRODUCTION
Most Holoframe™ orders are produced and prepared for shipment within 1–3 business days after your order is successfully placed.
Business days do not include weekends or U.S. holidays.
Production time may occasionally take longer during:
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Periods of unusually high order volume
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Holidays
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Product launches or promotions
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Equipment or production delays
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Orders requiring additional review
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Circumstances outside our reasonable control
Once your order ships, you will receive a shipping confirmation containing tracking information when available.
Because Holoframe™ products are custom-made, production may begin shortly after your order is placed.
If you need to change or cancel an order, contact support@theholoframe.com as quickly as possible.
We cannot guarantee that an order can be changed or canceled after production has begun.
ESTIMATED DELIVERY TIMES
Shipping charges and available shipping methods will be shown at checkout.
Most orders are produced within 1–3 business days, and most U.S. orders arrive within approximately 4–6 business days from the date the order is placed.
This is an estimate rather than a guaranteed delivery date.
Typical shipping timelines after an order leaves our facility may vary based on destination, carrier, service level, and other circumstances.
United States
Most domestic orders arrive within approximately:
4–6 business days from order placement, including normal production time.
Some destinations or circumstances may require additional time.
Canada
Orders shipped to Canada may take longer because of international transportation and customs processing.
Typical delivery may take approximately:
7–21 business days, depending on the destination, carrier, and customs processing.
International delivery estimates are not guaranteed.
SHIPPING DESTINATIONS
We currently ship Holoframe™ orders to:
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United States
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Canada
If your country, region, or address is not available as an option during checkout, we are not currently able to ship to that destination.
Available shipping destinations may change over time.
SHIPPING RATES
Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.
Shipping rates may depend on factors including:
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Destination
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Product size
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Order quantity
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Shipping method
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Carrier rates
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Promotions
Any available free-shipping promotions will be displayed or described separately.
TRACKING YOUR ORDER
Once your Holoframe™ ships, we will send a shipping confirmation email containing tracking information when tracking is available.
Tracking information may take up to 24–48 hours after shipment to begin displaying movement.
Carrier tracking systems are operated by third parties, and tracking updates may occasionally be delayed or incomplete.
If your tracking information has not updated for an extended period, contact us at:
and we will help review the shipment.
CUSTOMS, DUTIES & TAXES
Orders shipped outside the United States, including orders shipped to Canada, may be subject to:
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Import duties
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Customs charges
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Brokerage fees
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Taxes
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Other fees imposed by the destination country or carrier
Unless specifically stated otherwise during checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the customer.
Spark Stack Inc. does not control customs charges imposed by foreign governments or carriers.
Customs processing may also delay delivery beyond the estimated delivery timeframe.
DELIVERY DELAYS
Delivery estimates are provided as a general guideline and are not guaranteed unless we expressly state otherwise.
Shipments may be delayed because of circumstances including:
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Carrier delays
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Severe weather
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Natural disasters
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Holidays
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Customs processing
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Transportation disruptions
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Incorrect or incomplete addresses
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High shipping volumes
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Events outside our reasonable control
We are not responsible for carrier delays outside of our reasonable control, but we will make reasonable efforts to help customers resolve shipping issues.
DAMAGED ORDERS
Please inspect your Holoframe™ after delivery.
If your order arrives damaged, defective, or otherwise appears to have been damaged during shipping, contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Photos of the damaged product
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Photos of the shipping packaging when reasonably available
These materials help us determine what happened and provide an appropriate resolution.
Depending on the circumstances, we may provide a replacement, reproduction, refund, or another appropriate solution.
Damaged products are also subject to our Return & Refund Policy and 90-Day Money-Back Guarantee.
LOST PACKAGES
If tracking shows that your package has not arrived within the expected timeframe, please first review the tracking information for any carrier updates.
If your shipment appears to be lost or has stopped moving for an unusual period of time, contact:
We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate.
Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution.
PACKAGES MARKED AS DELIVERED
If your tracking information shows that your package was delivered but you cannot locate it, we recommend first:
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Checking around your property and delivery location
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Checking with other household members
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Checking with neighbors when appropriate
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Checking with your building, front desk, mailroom, or reception area
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Contacting the shipping carrier
If you are still unable to locate the package, contact us at:
We will review the circumstances and available tracking information.
A carrier's delivery confirmation does not automatically prevent us from reviewing a legitimate delivery problem.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error after placing your order, contact us immediately at:
We will attempt to update the address if the order has not already been processed or shipped, but we cannot guarantee that an address can be changed after an order has entered fulfillment.
If a package is:
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Returned to us because of an incorrect address
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Undeliverable because of incomplete information
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Refused by the recipient
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Returned because the customer failed to retrieve it
additional shipping charges may apply before the order can be resent.
We will contact you when reasonably possible to determine the appropriate next step.
RETURNED PACKAGES
If an order is returned to us by the carrier, we may contact you using the email address associated with your order.
Depending on the reason for the return, we may:
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Reship the order
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Request an updated address
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Request payment of additional shipping charges
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Issue a refund where appropriate
Any refund will be handled according to our Return & Refund Policy.
RISK OF LOSS
Risk of loss and title to products will transfer as required by applicable law and the terms governing the applicable shipment.
Nothing in this Shipping Policy limits any consumer rights that cannot legally be waived or restricted.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our:
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Shipping destinations
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Carriers
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Production times
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Delivery estimates
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Fulfillment processes
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Products
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Business practices
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Legal obligations
The current version will be posted on Theholoframe.com with the applicable “Last updated” date.
CONTACT US
If you have questions regarding your shipment, tracking information, delivery, or a damaged or missing order, contact:
Spark Stack Inc.
Operator of Holoframe™
Website: Theholoframe.com
Email: support@theholoframe.com
Holoframe™ is operated by Spark Stack Inc., and purchases made through Theholoframe.com are transactions with Spark Stack Inc.