Return & Refund Policy

Last Updated: September 3, 2026

Holoframe™ is a brand operated by Spark Stack Inc. All Holoframe™ products, orders, payments, returns, refunds, and customer support are provided by and conducted through Spark Stack Inc.

90-Day Money-Back Guarantee

We want you to love your Holoframe™.

All Holoframe™ orders are backed by our 90-Day Money-Back Guarantee. If you are not satisfied with your purchase, you may contact us within 90 days of the date your order was delivered to request a refund.

To request a return or refund under our guarantee, email us at support@Theholoframe.com with your order information and the reason for your request.

Depending on the circumstances, we may ask you to return the product before your refund is processed. If a return is required, the product should be returned in the condition in which it was received and, when reasonably possible, in its original packaging.

Proof of purchase may be required.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your Holoframe™ arrives damaged, has a manufacturing defect, or you receive the wrong item, contact us as soon as possible at support@Theholoframe.com.

Please include your order number and, when applicable, photos showing the damage, defect, or incorrect item so that we can evaluate the issue and make it right.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.

Refunds

Once your refund request and, if applicable, your returned product have been reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method, unless otherwise agreed.

Please allow up to 10 business days after a refund has been issued for it to appear on your account. Processing times may vary depending on your bank, credit card company, or payment provider.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at support@Theholoframe.com.

European Union 14-Day Cooling-Off Period

Where applicable, customers located in the European Union may have a legal right to cancel or return an eligible order within 14 days without providing a reason.

These statutory rights apply independently of our 90-Day Money-Back Guarantee and are not limited or replaced by this policy.

Where required by applicable law, returned merchandise should be in the same condition in which it was received and include any original packaging and proof of purchase.

Contact Us

For questions about returns, refunds, damaged products, or our 90-Day Money-Back Guarantee, contact:

Holoframe™
Operated by Spark Stack Inc.
Email: support@Theholoframe.com

All Holoframe™ sales and customer transactions are conducted by Spark Stack Inc.